Accessibility Statement

Last Updated: January 2026

Our Commitment

Bert Hill's Express, Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our website is accessible to as many users as possible.

We believe that everyone should have equal access to information about our moving and storage services, regardless of ability. This commitment reflects our company values of care, respect, and customer focus that have guided us since the early 1900s.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people with disabilities. Conforming to these guidelines helps make the web more user-friendly for all people.

We are actively working to increase the accessibility and usability of our website. While we strive to adhere to accepted accessibility standards, some areas of our website may not yet be fully compliant.

Accessibility Features

Our website incorporates the following accessibility features:

• Semantic HTML: Proper heading structure and semantic markup for screen reader compatibility
• Keyboard Navigation: All interactive elements are accessible via keyboard
• Alt Text: Images include descriptive alternative text where appropriate
• Color Contrast: Sufficient color contrast between text and background
• Focus Indicators: Visible focus states for interactive elements
• Form Labels: All form fields have associated labels
• Responsive Design: Website adapts to various screen sizes and zoom levels
• Clear Navigation: Consistent navigation structure throughout the site
• Skip Links: Option to skip to main content for screen reader users

Known Issues

We are aware of the following accessibility issues and are working to address them:

• Some PDF documents may not be fully accessible
• Third-party content (such as embedded maps) may have accessibility limitations
• Video content may not have closed captions

We are committed to addressing these issues in future updates.

Third-Party Content

Our website includes content from third-party services:

• Google Maps: Used for displaying our location
• FormSubmit.co: Used for processing contact forms

While we select services that prioritize accessibility, we cannot guarantee that all third-party content meets the same accessibility standards as our own content. We encourage these providers to offer accessible content.

Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

We test our website with these technologies to ensure compatibility across different devices and platforms.

Feedback and Contact

We welcome your feedback on the accessibility of our website. Please let us know if you encounter any barriers or have suggestions for improvement:

We try to respond to accessibility feedback within 5 business days.

Alternative Access

If you are unable to access any information on our website, please contact us and we will provide the information in an alternative format. We can offer:

• Information in large print
• Information via telephone communication
• Assistance filling out forms over the phone
• Email correspondence instead of web forms

Technical Specifications

Accessibility of this website relies on the following technologies:

• HTML5 for structure
• CSS3 for styling
• JavaScript for interactive functionality
• ARIA attributes for enhanced accessibility

Assessment Approach

We assess the accessibility of our website through:

• Self-evaluation using automated testing tools
• Manual testing by our development team
• Periodic accessibility audits
• User feedback and complaints

Policy Updates

This Accessibility Statement was last updated on January 2026. We review and update this statement periodically as we improve our website's accessibility.

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may file a complaint with:

• The U.S. Department of Justice Civil Rights Division
• Your state's civil rights agency

In Massachusetts, you may contact the Massachusetts Commission Against Discrimination (MCAD).