Terms of Service

Last Updated: January 2026

1. Acceptance of Terms

By accessing and using the Bert Hill's Express, Inc. website (the "Site") and/or our moving and storage services (the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or Services.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Bert Hill's Express, Inc. ("Company," "we," "us," or "our"), a moving and storage company located at 978 SOUTHAMPTON RD, Westfield, MA 01085.

2. Description of Service

Bert Hill's Express, Inc. provides professional moving and storage services, including but not limited to:

• Local and long-distance household goods transportation
• Commercial and office moving
• Packing and unpacking services
• Short-term and long-term storage solutions
• Specialty item moving (pianos, antiques, artwork)
• Moving supplies and materials

This Site serves as an informational resource about our Services and provides a means to request quotes and contact us. The Site does not sell products directly or process payments for services.

3. Eligibility

To use our Site or request Services, you must:

• Be at least 18 years of age
• Have the legal authority to enter into a binding agreement
• Provide accurate and complete information
• Have the authority to make decisions regarding the property to be moved

We reserve the right to refuse service to anyone for any lawful reason.

4. User Responsibilities

When using our Site or Services, you agree to:

• Provide accurate, current, and complete information in all forms and communications
• Update your information as necessary to keep it accurate
• Notify us immediately of any unauthorized use of your account
• Not use our Site for any unlawful purpose
• Not transmit any malicious code, viruses, or harmful content
• Not attempt to gain unauthorized access to any part of our Site or systems
• Not use automated means (bots, scrapers) to access our Site without permission
• Comply with all applicable laws and regulations

5. Prohibited Uses

You are prohibited from:

• Using our Site to impersonate any person or entity
• Submitting false or misleading information
• Interfering with or disrupting the operation of our Site
• Collecting personal information about other users without consent
• Using our Site for any fraudulent purpose
• Reproducing, duplicating, or copying any part of our Site without authorization
• Using our Site to distribute spam or unsolicited communications
• Attempting to circumvent any security measures

6. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of Bert Hill's Express, Inc. or its content suppliers and is protected by United States and international copyright laws.

You may not:

• Reproduce, modify, or distribute any content from our Site without prior written permission
• Use any trademarks, service marks, or trade names without our prior written consent
• Remove any copyright, trademark, or other proprietary notices from any materials
• Create derivative works based on our content without permission

Our trademarks, including "Bert Hill's Express" and "Bert Hill Mover," are registered and protected. Unauthorized use is strictly prohibited.

7. Disclaimer of Warranties

OUR SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY OR RELIABILITY OF CONTENT

We do not warrant that:

• Our Site will be uninterrupted or error-free
• Defects will be corrected
• Our Site is free of viruses or harmful components
• The results of using our Site will meet your expectations

While we strive to provide accurate moving estimates and timelines, actual results may vary based on factors beyond our control, including but not limited to weather, traffic, accessibility, and customer-provided inventory accuracy.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BERT HILL'S EXPRESS, INC. SHALL NOT BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, DATA, OR OTHER INTANGIBLE LOSSES
• DAMAGES RESULTING FROM USE OR INABILITY TO USE OUR SITE OR SERVICES
• DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO YOUR DATA
• DAMAGES EXCEEDING THE AMOUNT YOU PAID US FOR SERVICES

This limitation applies to all claims, whether based on contract, tort, negligence, strict liability, or any other legal theory.

For moving services, our liability for loss or damage to household goods is governed by the terms in our service agreement and applicable federal and state regulations. Specific liability limits will be provided in writing before your move.

9. Third-Party Services and Links

Our Site may contain links to third-party websites or services, including:

• Google Maps for location display
• FormSubmit.co for form processing

We are not responsible for:

• The content, accuracy, or practices of third-party sites
• Third-party privacy policies
• Any damages arising from your use of third-party services

We encourage you to review the privacy policies and terms of any third-party services you access.

10. Indemnification

You agree to indemnify, defend, and hold harmless Bert Hill's Express, Inc., its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use of our Site or Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your submission of false or misleading information

11. Termination

We reserve the right to:

• Terminate or suspend your access to our Site at any time, without notice, for any reason
• Modify, suspend, or discontinue any part of our Site or Services
• Cancel or refuse service requests for any lawful reason

Provisions that by their nature should survive termination shall remain in effect after termination.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our Site or Services shall be resolved in the state or federal courts located in Hampden County, Massachusetts.

13. Dispute Resolution

In the event of a dispute, you agree to first attempt to resolve the matter informally by contacting us at manager@berthill.org. If informal resolution fails, either party may pursue available legal remedies.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our Site with an updated "Last Updated" date. Your continued use of our Site after changes constitutes acceptance of the modified Terms.

We encourage you to review these Terms periodically.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Bert Hill's Express, Inc. regarding your use of our Site and Services.

17. Contact Us

If you have questions about these Terms, please contact us: